This, right here, is why companies everywhere should not use social media alone for service status updates.

The fact that Proton's status page says we should go to Twitter for "more information" means that Proton is less accessible to folks without Twitter accounts. And that's no good.

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@vkc I'm tired of companies with Facebook pages as webpages. I do not own (nor want) a facebook account, so I cannot access to them easily.

And FB Pages are not useful for some business. I've grown wary of restaurants who present their menu on a Facebook photo album.

@hermes @vkc the one upside I've ever seen of a Facebook business page is Messenger making it easy to ask small businesses customer service questions

of course, getting an actual answer is never guaranteed, and of course you need a Facebook account to even ask

Is there a good open source text chat widget small businesses can put on their websites, for people like me who get super anxious about phone calls?

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