Totally agree:

“'You can’t impose tolerance top down,” Zuckerberg said today, but as Derek Powazek (who knows a thing or two about online community-building) counters: 'Yes, you can. It’s called leadership.' It’s true, sure, that you can’t change what’s in anyone’s heart by executive fiat. But the design of our communitites, be they online or off, encourages some kinds of behavior and discourages others."

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